Letter before action
For both practical and legal reasons, a letter of claim, sometimes also known as a letter before action or claim letter, is crucial before starting legal proceedings. This is not least correct in the sense that a badly drafted or incorrect factual letter before action can hugely damage the ultimate prospects of success, whether in a negotiated settlement or final trial.
Therefore, it’s good and cost effective practice with any complex claim or a claim with possible significant value, to invest in getting legal advice and help with a letter before action.
The right letter before claim may result in early settlement
Court proceedings, whether lawyers are instructed or otherwise, involve cost and risk. Court fees must be paid, which are increasingly expensive and if you start a claim and then decide to abandon it, you may well face the prospect of having to pay the defendant’s legal fees. A letter before action in many cases, if well written, will lead to the other party quickly understanding that you are serious in taking action and lead to a resolution without going to court. So, a well worded claim letter is extremely important.
The Court Rules for civil claims, known as the Civil Procedure Rules (CPR) also make it very clear that the court either expects or requires a clear pre-action letter of claim to have been sent before a Claimant starts proceedings. Failure to send such a letter has potential consequence of.
Pre-action protocols for letters of claim with certain types of claim
Specific rules apply to pre-action letters for certain types of claims. these include (but are not limited to) :-
- personal injury claims
- professional negligence claims
- construction disputes
- commercial real estate dilapidations claims
Take care when writing a letter before court action
Whilst a letter of claim is not a formal court pleading be under no illusions that it is a very important document. This is a primary reason for considering instructing a lawyer to write it for you. Inconsistencies between what you say in a letter of claim and any court claim form or witness statements (if the matter proceeds towards trial) will almost certainly be noted and used by your opponent to undermine your case if possible.
What to include in a letter before action?
Clearly, it is important to set out in a letter before action the circumstances, from the claimant’s point of view, that he or she complains about. A time limit should also be included for compliance. This will depend perhaps on the Pre-action protocols but otherwise, with the exception of a warning letter before applying for an injunction, it is commonplace to allow the other party a period of at least 14 days for compliance.
It may or may not be obvious or necessary to put a legal basis to the points made such as “because of this you have breached clause a.b.c.d of the contract”. If in doubt about this, get legal advice as making an error could be problematic.
Information and claims not just money
There are numerous situations where demands made in a pre-action claim letter are not just about money. A few examples are :-
- breach of contract – it does not necessarily follow that the innocent party has the right to terminate the contract. Instead, it may be necessary to set out in the claim letter the breach and require the party in breach to remedy it within a reasonable time frame.
- where documents, information, data or property have been unlawfully taken or utilised – with this type of claim, often involving an employee, care needs to be taken to ensure that the compliance demanded is comprehensive – the other party might have, for example, made copies of documents and a thorough letter of claim should require disclosure as to what copies have been made, where they are or to whom they have been given and requiring that all copies be returned.
- a cease and desist letter – such as where there are allegations of libel.
- mediation or arbitration – the Civil Procedure Rules make clear that court proceedings should be a last resort and alternative forms of dispute resolution are encouraged.
- demand for information and/or documents – consideration should be given as to whether such requests are incorporated in a letter of claim or other form of letter. Caution is also advisable because whilst requesting documents might be a sensible approach to narrow issues and potentially help to resolve a dispute, it may appear to be a sign of weakness to the opponent.
Possible errors or complications with a claim letter
Areas of particular difficulty and where extreme caution should be exercised are :-
- making any concessions such as “if you pay x I will forego my claim to y”.
- any threats which could be considered blackmail or other duress such as “unless you pay £x within 7 days I will go to the press”.
- putting a precise figure on what you claim you are owed unless you are very certain about this and how it is calculated. it is certainly wise to avoid inflating a claim, deliberately or due to ignorance of the rules about mitigation of loss. If in doubt, always err on the side of caution when it comes to putting a figure in with your claim.
Solicitors letter before action
There is often a reluctance to instruct lawyers to draft the crucial pre-action letter. In my experience, especially with smaller value claims, this is because a prospective client believes that instructing the lawyer means that the client must retain the lawyer for the entire claim, which is not the case.
Get in contact with us if you need advice or a solicitor to write a claim letter, or legal advice on prospects for a legal claim, evidence, tactics before you get your letter before action written.
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